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Email: contact@davidwall.com

Are you thinking about deploying VoIP or IP telephony equipment? Have you heard the stories about VoIP rollouts gone wrong? You can protect yourself from VoIP failure with DWE.

The key thing is to do a VoIP network assessment before you begin to deploy VoIP gear. DWE can do VoIP assessments for you quickly, comprehensively, and for less cost than you might think. Here are some of the questions a network assessment answer for you:

• How many calls can my network handle on its various segments?
• What level of quality (Mean Opinion Score, or MOS) can be expected if we run a given number of calls over a given segment?
• What codecs should we use?
• Are there times when batch processes and other bursts of network activity would adversely affect VoIP traffic?
• Can we deploy VoIP economically at all?

By sending carefully instrumented RTP packets over your network, DWE can find out how VoIP works in your environment before you commit to a major project.

Services

As a consultancy, David Wall Enterprises is called upon by its customers to develop solutions for problems. The solutions may involve a complete design for a complex system, a plan for installing a new piece of equipment, software development, support, integration, or a combination of all of these. Here's a representative list of the kinds of work DWE does.

VoIP Network Assessment. DWE engineers will deploy on your network software devices that send and receive Real-Time Protocol (RTP) packets in a manner indistinguishable from real telephones, voicemail servers, IP IVRs, and VoIP gateways. As a result of these tests, you can see which parts of your network need QoS enhancements or increased capacity.

ICM/IPCC Custom Reporting. Organizations running Cisco ICM or IPCC have enormous stores of data about their contact centers. Cisco provides a bit of reporting capability in its WebView application, but most contact center managers want better information. DWE can deliver it.

CTI Application Customization. DWE employs programmers who can make a Computer-Telephony Integration (CTI) application work the way your business requires. You may need call control, screen pop, after-call data collection, integration with an electronic mail client, or any of half a dozen other features. DWE can provide them to you.

VoIP Solution Design. DWE's experienced and professionally certified engineers can design an IP PBX system (involving Asterisk, Cisco CallManager, or another solution), IP messaging system (around Cisco Unity), IP IVR solution or complete contact centre application for your organization.

Consultancy is all about solving new problems, so contact DWE with the challenges you're facing. We'll help you sort them out.

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